Legal Guarantee of Conformity
Consumers retain mandatory rights where a product is faulty, does not match its description or does not provide the characteristics reasonably expected under the applicable contract and law.
Outlet City Tech / Product Support
Warranty Information
This page explains the warranty process for products purchased from Outlet City Tech, including consumer legal guarantee rights, commercial warranty terms, business-customer conditions and the steps required to submit a warranty request.
Last updated: 30 May 2026
Consumer Legal Guarantee
Consumers retain the mandatory legal guarantee rights
applicable to goods purchased from a professional seller.
Product-Specific Warranty
Any additional commercial warranty period is stated on the
product page, quotation, invoice or written order confirmation.
Technical Claim Support
Include the SKU, manufacturer part number, issue description
and diagnostic information when submitting a request.
Mandatory Consumer Rights Remain Applicable
Consumers purchasing goods from Outlet City Tech benefit from the legal guarantee required by applicable consumer law. For goods purchased in the European Union, the minimum legal guarantee period is generally two years from delivery. Any additional commercial warranty is supplementary and does not replace mandatory consumer rights.
Seller Information
Online store:
Outlet City Tech
Legal entity:
Technosa, UAB
Company registration number:
305560739
Warranty contact:
[email protected]
Registered address:
Mūrininkų g. 25, Mūrininkų k., Vilniaus r., Lithuania
Website:
outletcity.lt
01 Scope of This Policy
This Warranty Information page applies to products purchased through the Outlet City Tech website. Outlet City Tech is the commercial name of the online store operated by Technosa, UAB.
Outlet City Tech sells professional hardware, including servers, GPUs, processors, motherboards, memory, storage devices, networking equipment, workstations and data-center components.
The applicable warranty process may depend on the customer type, product condition, product specifications, documented issue and mandatory legal requirements.
02 Warranty Types
Commercial Warranty
A product page, quotation, invoice or written confirmation may include an additional commercial warranty. Such coverage is supplementary and does not replace mandatory consumer rights.
Business-Customer Warranty
For purchases made for commercial or professional purposes, the applicable warranty conditions are stated on the product page, quotation, invoice or separate written agreement.
03 Consumer Legal Guarantee
Consumers purchasing goods from a professional seller in the European Union generally benefit from a minimum two-year legal guarantee period starting from delivery of the goods.
If a product is faulty, does not correspond to the description or otherwise does not conform to the contract, the available remedy is determined by applicable law and the circumstances of the request.
Repair or replacement will generally be considered where proportionate and possible. Where the issue cannot be resolved appropriately, other remedies may include a price reduction or termination of the contract and a refund.
Mandatory consumer rights cannot be excluded or restricted by a commercial warranty, product-page statement or these terms.
04 New, Used, Refurbished and Open-Box Hardware
Outlet City Tech may offer new, used, refurbished, open-box or otherwise graded professional hardware. The applicable product condition should be stated on the product page or confirmed before the order is finalized.
Consumer-protection rules also apply to second-hand goods purchased from a professional seller. Normal wear, cosmetic marks, packaging condition and other characteristics clearly disclosed before purchase are taken into account when assessing whether the product conforms to the contract.
A characteristic clearly disclosed before purchase is not automatically treated as a defect. An undisclosed fault remains subject to applicable consumer-protection rules.
Important:
Review the individual product page carefully before placing an
order. The exact condition, specifications, included accessories,
manufacturer part number and any product-specific commercial
warranty information should be checked before purchase.
05 How to Submit a Warranty Request
Before returning any product, contact [email protected] . Do not ship products to the registered company address or any other location until you receive return instructions from our support team.
01
Send Your Request
Email us with your order number, product name and a clear
description of the issue.
02
Add Technical Details
Include the SKU, manufacturer part number, system model,
error messages and relevant diagnostic information.
03
Receive Instructions
Wait for confirmation and the correct return or testing
instructions before shipping the product.
04
Pack Securely
Use suitable protective packaging and retain proof of
shipment until the request has been resolved.
06 Information Required for Technical Hardware Claims
Professional hardware issues may depend on system configuration, firmware, power delivery, cooling, compatibility or installation. To help us review a request efficiently, provide as much relevant information as possible.
| Information | Why It Is Useful | Example |
|---|---|---|
| Order number | Helps identify the purchase, customer and product. | Outlet City Tech order or invoice number. |
| SKU and manufacturer part number | Identifies the exact hardware variant. | Exact SKU, MPN or product label photograph. |
| System configuration | Helps assess compatibility and operating conditions. | Server model, motherboard, CPU, PSU and firmware. |
| Issue description | Helps determine the appropriate diagnostic steps. | Error messages, symptoms and when the issue occurs. |
| Photographs or video | Helps document visible damage, labels and product condition. | Product label, packaging and visible damage. |
| Diagnostic results | Helps identify hardware, software or compatibility issues. | Test output, logs, screenshots or error codes. |
07 Return Shipping for Faulty Products
Where required by applicable consumer law, the reasonable cost of returning a defective product is covered by the seller.
Contact our support team before dispatching the product. The appropriate shipping method and return address will be confirmed after the initial review of the request.
Products sent without prior instructions may be delayed or returned to the sender.
08 Packaging Requirements
Hardware must be packaged securely to reduce the risk of damage during transit. Use packaging suitable for the product type, dimensions and sensitivity.
- Use anti-static packaging for processors, memory modules, motherboards, GPUs and other sensitive electronics where appropriate.
- Use sufficient impact protection and a strong external box.
- Secure heavy server components to prevent movement inside the parcel.
- Include the requested return reference or supporting documentation.
- Retain proof of shipment until the request has been resolved.
09 Issues That May Not Be Covered by a Commercial Warranty
Subject to mandatory consumer rights and the specific circumstances, an additional commercial warranty may not cover faults caused by:
- incorrect installation or improper handling;
- incompatible components or unsupported system configuration;
- insufficient cooling, unsuitable airflow or overheating;
- incorrect voltage, unsuitable power supply or electrical damage;
- physical damage occurring after delivery;
- liquid damage, contamination or improper storage;
- unauthorized modification or unsupported firmware changes;
- use outside the manufacturer's specifications;
- normal wear or disclosed cosmetic condition.
Important: This section describes potential limitations of an additional commercial warranty. It does not exclude or restrict mandatory consumer rights where they apply.
10 Compatibility Is Not Automatically a Product Defect
Professional hardware may require specific processor sockets, motherboard revisions, firmware versions, server chassis, riser cards, cables, power supplies, cooling systems, storage interfaces, drivers or operating systems.
A product is not automatically considered defective solely because it is incompatible with the customer's existing system where the supplied item matches the product description and specifications.
If you are unsure about compatibility, contact [email protected] before placing an order and provide the exact system model, configuration and manufacturer part number.
11 Business-Customer Warranty
Consumer-specific legal guarantee rules apply to purchases made by consumers acting outside their trade, business or professional activity. They do not automatically apply in the same way to business purchases.
For business customers, the applicable warranty duration, conditions and available remedies are stated on the product page, quotation, invoice or separate written agreement.
Business customers should review the product condition, specifications and written warranty details before confirming an order.
12 Warranty Request Template
Copy the template below and send the completed details to [email protected] .
Warranty Request
Order or invoice number:
Customer name:
Email address:
Product name:
SKU:
Manufacturer part number:
Product condition at purchase: new / used / refurbished / open-box
Date received:
System model and configuration:
Description of the issue:
Error messages or diagnostic results:
Photographs or video attached: yes / no
Requested solution:
13 Returns, Exchanges and Refunds
Warranty requests and standard returns are handled according to different rules. For withdrawal requests, optional exchanges and general return instructions, review our Returns and Exchanges Policy .
Do not send any product before receiving the correct return instructions from our support team.
14 Complaints and Dispute Resolution
If you believe that your consumer rights have been infringed, contact us first in writing at [email protected] . Include your order number, requested solution and supporting evidence.
Consumer requests are reviewed free of charge. A reasoned written response will be provided within 14 calendar days after receipt of the request.
If the request is not resolved or no response is provided within this period, a consumer may apply to the Lithuanian State Consumer Rights Protection Authority for alternative out-of-court dispute resolution: VVTAT .
15 Changes to This Page
This Warranty Information page may be updated when necessary to reflect changes to our products, support processes, commercial warranty conditions or applicable legal requirements.
The version applicable to a specific order is determined by the product information, written terms and mandatory legal rights relevant to that purchase.