Data Protection
Privacy Policy
This Privacy Policy explains how personal data may be collected, used, stored and protected when you browse the website, create an account, place an order or contact customer support.
Current Data Controller Details
Company details, data controller details, privacy contact details and registered address are not published on this page. Please request the current details from your manager when needed.
01 Scope of This Privacy Policy
This Privacy Policy applies to personal data processed through the website and in connection with online store operations, customer support, order handling, delivery, returns and related services.
Personal data means information relating to an identified or identifiable individual. This policy does not apply to anonymous information that cannot reasonably be linked to an individual.
02 Personal Data We May Collect
The data collected depends on how you use the website and which services you request.
| Category | Examples |
|---|---|
| Identity and contact data | Name, surname, company name, email address, telephone number and account details. |
| Order and delivery data | Billing address, delivery address, products ordered, manufacturer part numbers, order history, shipment details and return information. |
| Payment-related data | Payment method, transaction reference, payment status and invoice details. Payment information may also be processed by a payment-service provider. |
| Business-customer data | Company name, registration details, VAT information, representative details and purchase documentation. |
| Customer-support data | Messages, support requests, product-compatibility questions, complaints and correspondence. |
| Technical and security data | IP address, browser type, device information, website logs, session information and security events. |
| Preference and marketing data | Newsletter preferences, marketing permissions and communication choices where such features are enabled. |
| Review and feedback data | Product reviews, store feedback and other information voluntarily submitted by the customer. |
03 How Personal Data May Be Collected
Personal data may be collected when you:
- browse the website or use its features;
- create or manage a customer account;
- place an order or request a quotation;
- contact customer support;
- submit a return, warranty claim or complaint;
- subscribe to marketing communications;
- submit a product review or store review;
- interact with cookies or similar technologies.
Limited information may also be received from service providers involved in payments, delivery, fraud prevention or technical operation of the website.
04 Purposes and Legal Bases
| Purpose | Typical Data | Legal Basis |
|---|---|---|
| Processing orders and quotations | Contact details, order details, billing and delivery information. | Performance of a contract or steps requested before entering into a contract. |
| Delivery and returns | Name, address, telephone number, shipment and return details. | Performance of a contract and compliance with applicable legal obligations. |
| Customer accounts | Login details, account information and order history. | Performance of a contract and the customer's request to use account features. |
| Customer support and complaints | Contact details, correspondence, order information and supporting evidence. | Performance of a contract, legal obligations and legitimate interests in providing support and resolving disputes. |
| Invoices and accounting records | Billing details, transaction details and required business documentation. | Compliance with legal obligations. |
| Website and account security | IP address, session information, device details, logs and security events. | Legitimate interests in protecting the website, customers and business operations. |
| Fraud prevention | Order information, account details, technical information and transaction status. | Legitimate interests in preventing fraud and protecting customers and the online store. |
| Newsletter and marketing messages | Email address and communication preferences. | Consent or another lawful basis where permitted by applicable law. |
| Analytics and non-essential cookies | Cookie identifiers, device details and website usage information where enabled. | Consent, except where a technology is strictly necessary for website operation. |
| Legal claims and compliance | Relevant order details, correspondence and documentation. | Legal obligations and legitimate interests in establishing, exercising or defending legal claims. |
05 Cookies and Similar Technologies
The website may use cookies and similar technologies to operate essential features, remember preferences, protect accounts and understand website performance.
| Cookie Category | Purpose |
|---|---|
| Strictly necessary | Required for core website functionality, cart operation, checkout, account login, security and session management. |
| Preferences | Used to remember selected settings and improve the browsing experience. |
| Analytics | Used only where enabled and permitted to understand website usage and improve performance. |
| Marketing | Used only where enabled and permitted for advertising measurement or personalized marketing. |
Where consent is required, non-essential cookies should not be activated until the user has made a choice. Available cookie preferences can be managed through the cookie banner or browser settings.
06 Direct Marketing
Newsletters, product updates or promotional messages may be sent where the required permission has been provided or where another lawful basis applies under applicable law.
You can unsubscribe at any time by using the unsubscribe link in an email or by contacting your manager.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
07 Who May Receive Personal Data
Personal data may be shared only where necessary and appropriate with categories of recipients such as:
- delivery and logistics providers;
- payment-service providers and financial institutions;
- hosting, infrastructure and website-support providers;
- email and customer-communication service providers;
- analytics or marketing providers where enabled and permitted;
- accounting, legal and professional advisers;
- public authorities where disclosure is required by law.
Personal data is not sold. Service providers may process data only for the purposes required to deliver their services or where otherwise permitted by applicable law.
08 International Data Transfers
Some service providers may process personal data outside the European Economic Area. Where this occurs, appropriate safeguards are used as required by applicable data-protection law.
Depending on the circumstances, such safeguards may include an adequacy decision, standard contractual clauses or another legally recognized transfer mechanism.
09 How Long Personal Data Is Kept
Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including compliance with accounting, tax, warranty, consumer-protection and other legal obligations.
| Data Category | General Retention Approach |
|---|---|
| Order and invoice data | Retained for the period required by applicable accounting, tax and legal obligations. |
| Customer-account data | Retained while the account is active and for a reasonable period afterward where necessary. |
| Support and complaint data | Retained for the time necessary to resolve the request and protect legal rights. |
| Marketing data | Retained until consent is withdrawn, the user unsubscribes or the data is no longer needed. |
| Security and technical logs | Retained for a limited period appropriate to website security and troubleshooting needs. |
Data may be retained for a longer period where necessary to comply with a legal obligation or to establish, exercise or defend a legal claim.
10 Your Data-Protection Rights
Depending on the circumstances and applicable law, you may have the following rights:
To exercise a right, contact your manager and request the current data controller contact details. Additional information may be requested where reasonably necessary to verify your identity and protect your personal data.
11 Automated Decision-Making
Solely automated decision-making that produces legal effects or similarly significant effects for customers is not used unless this is clearly disclosed and permitted by applicable law.
Technical signals may be used to identify suspicious activity, reduce fraud risk and protect the website. Where appropriate, additional review may be carried out before an order is accepted or rejected.
12 Data Security
Reasonable technical and organizational measures are applied to protect personal data against unauthorized access, accidental loss, misuse, alteration or disclosure.
No online system can guarantee absolute security. Customers should protect their account credentials, use a strong password and contact support promptly if they suspect unauthorized account access.
13 Data Relating to Children
The website is intended for customers purchasing professional hardware and is not directed at children.
If you believe that a child has submitted personal data without appropriate authorization, contact your manager so that the matter can be reviewed.
14 Complaints
If you believe that your personal data has been processed unlawfully, contact your manager first and request the current data controller contact details so the request can be reviewed.
You may also have the right to lodge a complaint with the competent data-protection supervisory authority under applicable law.
15 Changes to This Privacy Policy
This Privacy Policy may be updated when necessary to reflect changes to the website, services, business processes or legal obligations.
The latest version will be published on this page with an updated revision date where applicable.