Frequently Asked Questions – OutletCity.lt

Welcome to OutletCity.lt’s FAQ section — where luxury shopping meets clarity. Here, you’ll find answers to the most common questions about ordering, shipping, payments, returns, and everything in between. Still have a question? Our team is ready to assist.

1. Are your products authentic and brand new?

Absolutely. Every item at OutletCity.lt is 100% authentic, brand new, and carefully inspected before dispatch. We work exclusively with verified European suppliers and trusted luxury brands.
We do not sell replicas or outlet-grade copies. Authenticity and quality are guaranteed.

2. Where are you located?

Our main fulfillment center is in Vilnius, Lithuania:

OUTLET CITY
V. Pociūno str. 8,
Vilnius 08200, Lithuania

This is where all orders are prepared and shipped. Local pickup can also be arranged by appointment.

3. How can I pay for my order?

We accept payments via our official bank account. This ensures maximum security, transparency, and fraud prevention.
We do not accept PayPal, cards, or cash. Payments are fully traceable and protected.

4. Is my payment secure?

Yes. Every payment is processed via our regulated Revolut business account.
No sensitive data is stored or shared. Your bank transfer is fully compliant with European financial regulations and provides full proof of payment.

5. How long does delivery take?

All shipments are tracked via reliable couriers: DPD, DHL, or Post Express.

6. Do you ship internationally?

Yes — we ship across Europe and worldwide. International orders may incur local duties, VAT, or import taxes, which are the responsibility of the customer.

7. Will I have to pay customs fees?

If your order is shipped outside the EU, VAT, customs duties, or import taxes may apply. These vary by country.
We provide guidance, but customs clearance is handled locally.

8. How do I return or exchange an item?

You may return unused items in their original packaging within 14 days of delivery.
Check our Returns & Exchanges section for detailed instructions.

Damaged or defective items: Contact us immediately with photos; we will provide a full refund or replacement at no extra cost.

9. Can I cancel my order?

If your order has not yet been shipped, contact us immediately. Once dispatched, cancellation is no longer possible, but returns are available.

10. How do I track my order?

You will receive a tracking link via email once your order ships.
You can also track your order anytime via your OutletCity.lt account dashboard.

11. Local Pickup

Pickup is available by appointment at our Vilnius location:

Opening Hours:
Monday – Friday: 9:00 – 18:00
Saturday: 10:00 – 16:00
Sunday: Closed

Bring your order number and ID when collecting your purchase. Orders placed before 3 PM are usually ready the same day.

12. Wholesale or B2B Orders

We offer exclusive pricing for boutiques, retailers, and online sellers. Contact us with your business details to discuss bulk orders, pre-orders, and tiered pricing.

13. Why trust OutletCity.lt?

• 100% authentic European luxury brands

• Bank transfer payments for complete security and traceability

• Transparent pricing — no hidden fees

• Professional, responsive customer service

• Fast, reliable shipping across Europe

From the moment you place your order to the moment you receive your luxury goods, we are with you every step of the way.