OutletCity.lt – Returns & Exchanges Policy
At OutletCity.lt, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we offer a straightforward, secure, and hassle-free return and exchange process.
1. How to Return an Item
You may return most new, unopened items within 30 days of delivery for a full refund or exchange.
Steps to initiate a return:
| Step | Action |
|---|---|
| 1 | Contact our Customer Support team at [email protected] within 30 days of receiving your order. |
| 2 | Provide your order number and reason for return. |
| 3 | We will send you a prepaid return shipping label and detailed instructions. |
| 4 | Ship the item back using a secure, trackable shipping method. |
2. Conditions for Returns
| Condition | Requirement |
|---|---|
| Item condition | Must be in original, unused, undamaged condition, with all tags attached. |
| Hygiene & personal use | Some items (e.g., cosmetic bags or accessories) cannot be returned once opened — this will be clearly stated on the product page. |
| Sale items & gift cards | Non-returnable unless defective. |
3. Refunds
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Refunds are credited to the original payment method.
Shipping costs are refundable only if the return is due to a mistake on our part (wrong or defective item).
4. Exchanges
If you wish to exchange an item for a different size, color, or model, follow the return process above and place a new order separately.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected] with:
Photos of the item
Order number
We will resolve the issue promptly with your choice of:
| Option | Description |
|---|---|
| Replacement | Receive a new item at no extra cost |
| Full refund | Refund to your original payment method |
| Store credit | Apply the value toward a future purchase |
6. Security & Peace of Mind
All returns are processed safely and transparently. We ensure maximum security and full traceability throughout the process. Your payment is fully protected and refunds are guaranteed once the return is validated.
7. Contact Us
If you have any questions or need assistance with your return:
| Contact | Details |
|---|---|
| [email protected] | |
| Support hours | Monday – Friday, 09:00 – 18:00 (Vilnius time) |
OutletCity.lt is committed to making your shopping experience safe, fair, and worry-free. Every return is handled promptly and with full transparency.